At Silettica LLC, we are committed to ensuring our customers are satisfied with their purchases. Please read our refund and return policy carefully before placing your order.

All orders are non-refundable and non-exchangeable once sold.

All items sold by Silettica LLC are final sales and are non-refundable and non-exchangeable.

Once an order is submitted and processed, we do not accept returns or refunds for reasons such as changing your mind, selecting the wrong item, or other personal reasons.

We recommend that customers carefully read the product details before completing their purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving it.

To process your request, please provide the following information:

Your order number

Problem description

Clear photos of the damaged or incorrect product

After reviewing your request, we will offer one of the following solutions at our discretion:

Product replacement

Partial refund

Full refund (if product replacement is not possible)

Non-returnable items

Unless otherwise stipulated by law, the following items are not eligible for return or refund:

Damage caused by misuse

Items not purchased directly from our website

Order cancellation

Orders can only be cancelled before processing or shipment.

Once an order is shipped, it cannot be cancelled or refunded.

Refund processing time

If the refund is approved, the funds will be returned to the original payment method.

The refund arrival time depends on your payment service provider; please wait patiently for 5-10 business days.

Contact Us

If you have any questions about this refund and return policy, please contact us:

Address: 761 OAKWILDE WAY, MILLERSVILLE MD 21108

Phone: (339) 746-4312

Email: trent@silettica.com
support@silettica.com