What is your shipping area?

Currently, Silettica LLC only ships within the United States.

We do not currently offer international shipping.

How long does delivery take?

Orders will be processed within 1-2 business days.

Estimated delivery time:

Standard Shipping

5-7 business days

Express Shipping

1-3 business days

Delivery time may vary depending on your location and the carrier.

Which carriers do you use?

We ship orders through trusted carriers, including:

United States Postal Service (USPS)

United Parcel Service (UPS)

FedEx

The specific carrier used depends on your location and the shipping method you select at checkout.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.

You can use the tracking number to check the status of your package.

Can I cancel my order?

Orders can only be canceled before processing or shipment. Once an order has been shipped, it cannot be cancelled.

Do you accept returns or refunds?

All products sold by Silettica LLC are final and non-refundable.

We do not accept returns or refunds due to changes of mind or incorrect product selection.

However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the item, and our customer service team will review your issue.

What should I do if my item arrives damaged?

Please contact us within 48 hours of receiving your order and provide the following information:

Your order number

Description of the problem

Photo of the damaged item

Our team will review your request and may provide a replacement or refund depending on the circumstances.